FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. Check our current promotions for details.
Where do you ship to?
We currently ship within the United States. Stay tuned for international shipping updates.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.
What if my package is lost or delayed?
If your order hasn't arrived within the expected timeframe, please contact us and we'll look into it right away.
Can I change my shipping address after placing an order?
Address changes can only be made before the order is fulfilled. Please reach out to us as soon as possible if you need to make a change.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
To initiate a return, please contact us with your order number and reason for return. We'll send you instructions on how to send your item back.
Can I exchange an item for a different size?
Yes! We're happy to exchange items for a different size as long as the item is in its original condition. Reach out to us to get started.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5–7 business days. You'll receive a confirmation email when your refund has been issued.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Orders
Can I cancel or modify my order?
Orders can be cancelled or modified before they are fulfilled. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and more at checkout.
Products
How do I find the right size?
Check our size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
How should I care for my hoodie?
Machine wash cold, inside out, with like colors. Tumble dry low or hang dry to preserve the fabric and print quality.
Contact Us
How can I get in touch?
Have a question not answered here? Reach out to us through our contact page and we'll get back to you as soon as possible.