Returns & Exchanges

At Modera.nysl, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we are here to help.

Return Eligibility

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange:

Items must be unworn, unused, and in original condition.
Items must include all original tags and packaging.
Items must not have any signs of wear, washing, damage, or alterations.

Items that do not meet these requirements may not be accepted.

How to Request a Return or Exchange

To start a return or exchange, please contact us at:

Email: modera.nysl@moderanysl.com

Please include:

Your order number
The item(s) you would like to return or exchange
The reason for your request

Our team will respond with the next steps.

Exchanges

If you need a different size or want to exchange an item, please contact us within the return window.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items, as we are not responsible for packages lost during return shipping.

Final Sale Items

Certain items may be marked as final sale and are not eligible for returns or exchanges.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will work to resolve the problem.

Questions?

For any questions regarding returns or exchanges, please contact: